Void a Label

Labels that you have purchased in the last 30 days and have not been scanned in by the carrier can be voided for a refund. Follow this tutorial to learn how to void a label and request a refund for postage.

Void a Label:

1. From the Dashboard: Go to either Ready to Print or Ready to Ship using the Left-Side Navigation Menu to find a label to void.
Note: Now you can easily find orders using our Global Search bar.

Shipments Navigation

2. Select an Order: Click on the order you would like to void. This will select the order and bring up the order details panel.
Note: First Class Flats are not eligible for refunds because they don’t have tracking. Labels cannot be voided after 30 days

Select to Void

3. Void a Label: With the order selected, click the button labelled Void Label in the right-side order details panel.

Click Void Label

4. Review Refund Policy: Read the information regarding refunds and click Continue with Void to submit a refund request. 

Refund Policy

5. Move to Voided: After successfully requesting a refund, labels will move automatically to Shipments > Voided.

Voided Navigation

6. View Voided Labels: Newly voided labels will be given the status “Refund Requested” until the refund is issued.

Void a Label

7. Voided Label Status: The status will change to Refunded (if USPS) or Voided when the postage is refunded to your Balance.

Refund Status

Update : You can now use our Global Search (top-right) to easily search for any order #, Customer Name, or Tracking Number.

Global Search


Page Guides
DashboardShipments: Other Shipped/CompleteAccount: Payment Methods
OrdersShipments: End of DayAccount: Shipping Meter
Hold For LaterAddress BookAccount: Print Settings
Shipments: Ready to PrintReportsAccount: Carrier Accounts
Shipments: Ready to ShipMy Stores: Manage My StoresPreferences
Shipments: In TransitMy Stores: Manage My ProductsResources
Shipments: DeliveredAccount: ProfileFAQs
Shipments: VoidedAccount: SubscriptionWhat's New


Page Guides
Shipments: Other Shipped/Complete
Account: Payment Methods
Shipments: End of Day
Account: Shipping Meter
Hold For Later
Address Book
Account: Print Settings
Shipments: Ready to Print
Account: Carrier Accounts
Shipments: Ready to Ship
My Stores: Manage My Stores
Account: Preferences
Shipments: In Transit
My Stores: Manage My Products
Shipments: Delivered
Account: Profile
Shipments: Voided
Account: Subscription
What's New