File an Insurance Claim

In the event that an insured package is lost or damaged you can file a claim to recover the value you declared. Insurance purchased and claims filed through SmartShyp are handled by Shipsurance.

File an Insurance Claim:

1. From the Dashboard: Locate the Order you want to file a claim for on one of the Shipments pages.

Shipments Navigation

2. Select Order and File Claim: Select the Order you wish to file a claim for and click File Claim in the right-side panel.

File Claim

3. Provide Claim Details: Fill in all the fields in the SmartShyp dialogue and click File Claim in the bottom-right corner.

Claim Details

4. Finish Claim Application: You will be taken to a 3rd party website to complete an application and submit your Insurance Claim. 

Shipsurance Claim Application

Note: To learn more about Filing Insurance Claims, visit the Shipsurance website or view the Claims Application


Page Guides
DashboardShipments: Other Shipped/CompleteAccount: Payment Methods
OrdersShipments: End of DayAccount: Shipping Meter
Hold For LaterAddress BookAccount: Print Settings
Shipments: Ready to PrintReportsAccount: Carrier Accounts
Shipments: Ready to ShipMy Stores: Manage My StoresPreferences
Shipments: In TransitMy Stores: Manage My ProductsResources
Shipments: DeliveredAccount: ProfileFAQs
Shipments: VoidedAccount: SubscriptionWhat's New


Page Guides
Shipments: Other Shipped/Complete
Account: Payment Methods
Shipments: End of Day
Account: Shipping Meter
Hold For Later
Address Book
Account: Print Settings
Shipments: Ready to Print
Account: Carrier Accounts
Shipments: Ready to Ship
My Stores: Manage My Stores
Account: Preferences
Shipments: In Transit
My Stores: Manage My Products
Shipments: Delivered
Account: Profile
Shipments: Voided
Account: Subscription
What's New