SmartShyp is a Utah-based software company that has experienced tremendous growth in the past year. We help hundreds of customers who sell online using Amazon, eBay, Volusion, BigCommerce, Shopify, Etsy, Jane.com and many other online marketplaces. Our web-based shipping application streamlines the order fulfillment process for anyone selling online.
If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us. Currently, we are a small startup but we are growing fast so there is plenty of room for advancement and growth.
Answer, resolve, and log inbound customer calls, identify issues, and provide suggestions and long-term resolutions. Work closely with management to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for: