SmartShyp is a Utah-based software company that has experienced tremendous growth in the past year. We help hundreds of customers who sell online using Amazon, eBay, Volusion, BigCommerce, Shopify, Etsy, Jane.com and many other online marketplaces. Our web-based shipping application streamlines the order fulfillment process for anyone selling online.
If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us. Currently, we are a small startup but we are growing fast so there is plenty of room for advancement and growth.
As a Client Onboarding Specialist, you’ll manage the onboarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Onboarding Specialists will also serve as Account Managers - they are the client’s first point of contact and are responsible for the training and activation of new accounts as well as providing ongoing customer support. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.